Returns & Exchanges
At Songmont, we want you to be completely satisfied with your purchase. If your new bag isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery in their original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Item
Carefully place the item back into its original dust bag and protective packaging to ensure it remains in pristine condition during transit.
Ship It Back
Affix the prepaid shipping label provided by our system and drop off the package at any authorized carrier location.
Quality Check & Refund
Once our team receives and inspects your return for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing